FAQ
Adult incontinence product questions
Clear answers about MoliCare products, sizing, absorbency, delivery, returns and NappyCare support.
How do I choose the right adult nappy?
Start with mobility, absorbency and changing routine. Pull-ups suit mobile wearers who change independently, while slips are better for higher absorbency needs, overnight use or assisted changes.
What is the difference between pads, slips and pull-ups?
Pads fit inside underwear for light to moderate leakage. Pull-ups wear like underwear for active users. Slips fasten at the sides and offer stronger protection for heavy leakage or assisted care.
How do absorbency drops work?
Drops are a simple way to compare holding capacity. More drops usually mean stronger leakage support and longer wear time, especially for heavy or night-time needs.
How do I find the right size?
Measure the waist or hips at the widest comfortable point, then compare that measurement with the product size range. A good fit should feel secure without cutting into the skin.
Are MoliCare products suitable for overnight use?
Some MoliCare slips and high-absorbency products are designed for heavier or overnight needs. Check the drop rating and choose stronger absorbency when longer gaps between changes are expected.
How long does delivery take in South Africa?
Most orders are delivered within 3-5 business days after payment is confirmed. Outlying or regional areas can take a little longer.
Can I return adult incontinence products?
Returns depend on product condition and the returns policy. Contact NappyCare before sending anything back so the team can confirm the correct process.
Can NappyCare help care homes and bulk buyers?
Yes. NappyCare can help care homes, frail care facilities and bulk buyers choose practical MoliCare options and plan repeat supply.
What if I am still unsure what to buy?
Use the product finder or WhatsApp NappyCare with the wearer's mobility, approximate size and leakage level. The team can point you to a suitable starting option.